Privacy Policy

1. Introduction

KillingDust ("we", "our", or "us") provides residential and commercial HVAC system cleaning, air duct sanitization, chimney sweeping, dryer vent cleaning, and mold remediation across Los Angeles, Orange County, Santa Barbara, Ventura County, and surrounding Southern California coastal communities. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

We only collect personal information that is necessary to provide you with accurate service quotes, schedule technicians, and complete on-site services. This includes:

• Contact Details: Full name, telephone number, and email address.
• Service Location: Physical street address, city, and ZIP code where service is requested.
• Project Details: Type of HVAC system, chimney specifications, dryer vent setup, or visible mold symptoms described during inquiries.
• Communications: Phone calls, SMS messages, and quote form submissions made through our website.

3. How We Use Your Information

Your information is collected solely for legitimate business operations:

• Dispatching certified technicians to your location.
• Providing transparent, free price estimates and on-site assessments.
• Sending appointment confirmations, arrival time windows, and completion receipts.
• Responding promptly to 24/7 emergency dispatch requests.

4. We Do Not Sell Your Personal Information

KillingDust never sells, rents, leases, or trades your personal information to third parties for marketing or advertising purposes. We only share information with licensed technicians and direct logistical providers strictly necessary to execute your requested service.

5. California Consumer Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Right to Know: Request disclosure of what personal data we have collected and how it is used.
• Right to Delete: Request deletion of your personal contact records from our booking database.
• Right to Opt-Out: Opt out of any future communications or contact lists at any time without discrimination.

To exercise your California privacy rights, please call us directly at (323) 250-7560 or email thekillingdust@gmail.com.

6. SMS & Telephone Communication Consent

By submitting your phone number via our quote request form or calling our dispatch line, you consent to receive direct service-related communications via phone call or SMS regarding your inquiry, appointment scheduling, and technician arrival times. You may reply "STOP" to any text message at any time to opt out.

7. Data Security

We implement industry-standard administrative, physical, and technical safeguards to protect your personal information against unauthorized access, loss, or alteration. All web transmissions through killingdust.com are encrypted using Transport Layer Security (HTTPS/TLS).

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy compliance team: